Web1 day ago · The speed of contact center technology innovation is moving faster than a Ferrari at a Grand Prix. That’s why, during the recent Enterprise Connect 2024 conference in Orlando, much of the conversation focused on the future. And the hottest topic was what’s next for Contact Center as a Service (CCaaS).. During several sessions, speakers … WebIn my year and a half as an analyst at Forrester I've released a few reports but this week the real right of passage happened - my first Wave (on CCaaS)… 18 comments on LinkedIn
Customer experience software NICE
WebSep 14, 2024 · Forrester published its bi-annual CCaaS Wave last month. It identified NICE inContact, Genesys, Five9, and Talkdesk as Leaders; Aspect as a Strong Performer; and 8x8, Amazon Web Services, Cisco ... WebMar 27, 2024 · In Forrester’s last wave on CCaaS (August, 2024), AI was mentioned offhand a few times. It was not, however, a factor in the wave scoring at all. A few years … gips ufrn
Introducing the Forrester Wave for CCaaS 2024 - CX Today
WebForrester has named CrowdStrike a “Leader” in The Forrester Wave: Endpoint Detection and Response Providers, Q2 2024. Forrester evaluated the 15 most significant EDR providers, scoring each one based on a set of criteria spanning across the strength of current offering, strategy, and market presence. View the full report to learn more about: WebJun 16, 2024 · In the prior Forrester Wave™ evaluation on contact-center-as-a-service (CCaaS) providers in August of 2024, AI was mentioned offhand a few times. It was not, however, a factor in the Wave scoring at all. A few years changed everything. AI has taken center stage in this year’s Wave, providing new capabilities across many aspects of a … WebApr 12, 2024 · Genesys在聯絡中心即服務（CCaaS）報告中獲評領導者，是基於公司之前在The Forrester Wave™所作的“ 2024年第二季度的客戶體驗歷程編排平台報告”、“ 2024年第四季度的勞動力優化平台報告”，以及“The Forrester New Wave™： 2024年第三季度的對話自動化解決方案報告 ... gips twr